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Vice President of Collections
Job in
Whittier, Los Angeles County, California, 90607, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Management
Healthcare Management, Operations Manager
Job Description & How to Apply Below
Key Responsibilities Lead and manage call center operations and staff for collections across multiple locations Implement strategies to improve customer experience and performance metrics Ensure compliance with federal and state regulations and serve as the escalation point for complex issues
Required Qualifications High School Diploma or equivalent required;
Bachelor's degree in business administration or related field preferred 7+ years of leadership experience in call center operations 10+ years in mortgage servicing or financial services with a focus on collections Knowledge of relevant state and federal laws and regulations
Experience with call center management systems and customer-facing applications
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