Arrangements Training Supervisor

Our associates celebrate lives. We celebrate our associates. The Arrangements Training Supervisor is responsible for overseeing the development, delivery, and performance of At Need Arrangements training programs. This role provides leadership through training, coaching, and development of associates across funeral and cemetery operations, ensuring consistent, compliant, and high quality service delivery. The Supervisor partners closely with Arrangements leadership and cross functional departments to ensure training effectiveness, operational readiness, and alignment with company policies, safety standards, and regulatory requirements.

• Must be able to perform the essential functions of the job with or without reasonable accommodations.
• Training Delivery & Service Excellence Ensure all training programs reflect company standards for compassionate, professional, and organized service. Facilitate hands‑on training in funeral service practices, including cultural, religious, and procedural protocols. Lead classroom and one‑on‑one instruction on Arrangements processes, customer service expectations, and best practices. Ensure trainees are equipped to deliver high‑quality service aligned with Company Core Values.
• Staff Development, Coaching & Leadership Provide ongoing coaching and mentorship to associates participating in training programs. Develop individualized training plans and track associate progress to ensure successful skill development. Partner with leadership to identify skill gaps and implement targeted development strategies. Promote professionalism, engagement, and accountability across all trainees.
• Training Program Development & Implementation Design, update, and maintain structured training programs, manuals, lesson plans, and presentations. Continuously evaluate training effectiveness and implement improvements based on feedback and operational needs. Ensure training content reflects current company policies, procedures, and regulatory requirements. Support onboarding and ongoing development for new and existing associates.
• Operational & Systems Training Provide instruction on HMIS and other systems used in Arrangements operations. Train associates on documentation requirements, workflows, and compliance standards. Facilitate cross‑training across At‑Need departments to support operational flexibility. Conduct facility tours to provide operational context and enhance learning.
• Compliance, Documentation & Safety Ensure training programs reinforce compliance with company policies and state and federal regulations. Maintain accurate training records and documentation of associate progress. Promote a safe training environment and reinforce workplace safety standards.
• Performance Management & Continuous Improvement Monitor training outcomes and performance metrics to ensure effectiveness. Identify trends, gaps, and opportunities for improvement in training and operational execution. Collaborate with Arrangements, all departments withing Operations, and Administration teams to align training with operational needs. Maintain open communication with leadership regarding program performance, challenges, and opportunities. Model professionalism in all internal and external interactions.

• Education Some college preferred;
  Associate’s degree or equivalent a plus.
• Certification/License Licensed Funeral Director.
• Experience 1–3 years of experience in training, coaching, or structured employee development. Experience in funeral service, cemetery operations, or at‑need arrangements is a must. Prior leadership or supervisory experience is preferred.
• Knowledge,
  
  Skills and Abilities
  
  Strong communication, presentation, and public speaking skills Ability to…