Shift supervisor, Retail

2324 Whittier Blvd. Suite 2, Los Angeles, CA 90023

PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago, with over 200 service centers across 12 states. We offer convenient, transparent financial products and services to consumers.

Shift Supervisors provide leadership to ensure the store delivers outstanding customer service, meets operating objectives and financial goals, and follows company policies and procedures. The Shift Supervisor performs all duties of a Customer Service Representative and assists the Assistant Store Manager in daily operations. In the absence of the Store Manager and Assistant Store Manager, the shift supervisor directs all team member activities.

• Maintain exemplary customer service within the store and build relationships with customers.
• Establish a strong customer service culture.
• Support the Assistant Store Manager in implementing strategies to meet store goals and objectives.
• Assist in developing and motivating store team members to exceed customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Perform responsibilities of a Customer Service Representative and supervise team activities in the absence of the Store Manager, including transaction processing, cash drawer maintenance, and cash handling procedures.
• Coach CSRs on proper transaction conduct.
• Review and approve checks within limits.
• Support store marketing efforts within the community.
• Resolve customer complaints.
• Assist the Store Manager with managing schedules, cash, and store audits.
• Review all Operations Bulletins, news communications, and training for current policies and procedures.
• Help maintain a neat and clean store environment.
• Other duties as assigned.

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant industries.
• Ability, willingness, and comfort to engage with customers.
• Ability to develop positive relationships with internal and external customers.
• Strong desire to exceed corporate initiatives and inspire excellence.
• Excellent verbal, written, and presentation skills.
• Professional appearance and demeanor.
• Honesty and integrity.
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency required;
  English/Spanish bilingual is a plus.

• Must be able to stand for extended periods.
• Must be able to lift up to 15 lbs. with little assistance.
• Must work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
• Must manage multiple tasks simultaneously and handle frequent interruptions.

Eligible team members receive medical, dental, and vision coverage, a 401(k) plan, vacation, advancement opportunities, and ongoing training.

Communication, Customer Focus, Integrity and Trust, Teamwork, Results.

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruiting team.

The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.

Position is bonus eligible.

Salary: $20 - $21 USD per hour.