Technical Support Specialist, EV Trucks

Technical Support Specialist, EV New Trucks USA

Whittier, CA, USA

Posted Wednesday, June 10, 2026 at 9:00 AM

Compensation:

• $
  39.00 - 42.00 / hr. (Depending on experience and qualifications)

Benefits:

• 401k + matching
• Health, Dental & Vision Insurance + HSA & FSA
• Employee paid Life Insurance
• Paid Vacation Days
• Generous Sick Leave / Personal leave time
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities
• Fantastic Culture - voted as Great Place to Work

• Provide technical support to RIZON dealers, service technicians, and fleet customers via phone, email, and remote diagnostic tools.
• Assist with troubleshooting electrical, mechanical, and vehicle system concerns.
• Support dealers and technicians with repair guidance, fault code interpretation, and service procedures.
• Review wiring diagrams, service manuals, and technical documentation to assist with diagnostics.
• Coordinate with Parts, Warranty, Service, and Operations teams to resolve technical issues.
• Document technical cases, resolutions, and recurring product concerns.
• Support dealer onboarding, technical training, and product familiarization activities.
• Assist with recall campaigns, service bulletins, and product improvement initiatives.
• Escalate unresolved issues to OEM engineering and technical support teams when required.
• Participate in RIZON technical training programs and continuously develop EV and commercial vehicle knowledge.

• High school diploma or GED required.
• Technical school education in Automotive, Diesel, Electrical, or Commercial Vehicle Technology preferred.
• 3+ years of experience in vehicle repair, diagnostics, technical support, dealership service operations, or fleet maintenance.
• Experience working with medium-duty or heavy-duty trucks preferred.
• Basic understanding of vehicle electrical systems and diagnostics.
• Ability to read and interpret wiring diagrams, service manuals, and technical documentation.
• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently while supporting multiple dealers and customers.
• Proficient in Microsoft Office applications.

• Experience with commercial vehicles, fleet maintenance, or dealership service operations.
• Experience supporting electric vehicles, hybrid vehicles, or alternative fuel vehicles.
• Familiarity with vehicle diagnostic software and scan tools.
• Experience with warranty administration, service operations, or customer support.

• RIZON vehicle systems
• High‑voltage safety awareness
• Electric vehicle fundamentals
• Diagnostic software and service tools
• Warranty and service processes
• Product and technical documentation
• Previous experience with RIZON vehicles, XENTRY, or EV truck platforms is not required.

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.