Chapel Attendant II

Chapel Attendant – Audio/Visual Support

The Chapel Attendant – Audio/Visual Support is primarily responsible for providing professional audio/visual (AV) technical support for funeral and memorial services, ensuring all multimedia elements operate seamlessly and respectfully. This position also supports chapel operations, assists with services, and maintains chapel readiness. The role is critical to delivering a dignified, high-quality experience for families, guests, and service staff.

• Set up, operate, monitor, and troubleshoot all chapel/facility audio/visual systems, including microphones, soundboards, speakers, projectors, screens, televisions, live streaming equipment, recording systems, and related hardware.
• Ensure optimal audio quality, video clarity, and system functionality before, during, and after services.
• Coordinate and execute multimedia presentations such as slideshows, videos, music playback, live streams, and recordings based on service plans and family requests.
• Provide real-time, discreet technical support during live services, promptly resolving issues to minimize disruption.
• Conduct routine testing, inspection, and basic maintenance of AV equipment; report technical issues or repair needs to management.
• Maintain organized storage, inventory, and proper handling of AV equipment, cables, and accessories.

• Set up chapels for services, including seating arrangements, lecterns, floral placement, and overall presentation.
• Assist with funeral and memorial services as directed.
• Escort assigned services to gravesites and assist with parking and traffic flow as needed.
• Maintain accurate records of flowers delivered to chapels, including flower log documentation and description card setup.
• Transport flowers, equipment, and service-related materials.
• Assist with retrieval, setup, and breakdown of food and beverages for services or receptions.
• Provide professional, compassionate customer service to families, clergy, and guests.
• Perform daily chapel maintenance and inspections to ensure cleanliness, safety, and readiness.
• Complete daily service notes and data entry into the HMIS system.

• Drive company vehicles, including sedans, vans, flatbeds, and limousines, as assigned.
• Assist with vehicle inspections and basic maintenance reporting.
• Take direction from the Funeral Service Director or Assistant Director to ensure exceptional service delivery.
• Adhere to all safety rules and regulations; promptly report unsafe conditions or practices.
• Participate in training and skill development opportunities, particularly related to AV systems and customer service.
• Communicate effectively with fellow associates, other departments, and management.
• Comply with company dress code, attendance policy, and departmental guidelines.
• Perform all additional duties as assigned by supervision or management.
• Work onsite as required.
• Understand basics of Rose Hills' Memo-Obit tasks, must be able to assist with last-minute printing of collateral such as prayer cards, memorial folders, etc.

Education

• High School Diploma or GED required.
• Post-secondary coursework or certification in audio/visual technology, media production, event technology, IT support, or a related field is a plus.

Certification/License

• Valid driver's license with an acceptable driving record.

Experience

• Minimum of two (2) years of customer service experience required; experience supporting live events, ceremonies, worship services, or similar environments strongly preferred.
• Experience with professional or semi-professional audio systems, including wired and wireless microphones, mixers, amplifiers, speakers, and soundboards.
• Experience operating video systems such as projectors, televisions, LED displays, and video playback devices. Experience managing AV cabling, adapters, and signal routing in a clean and organized manner.
• Prior experience in chapels, churches, event venues, hospitality, or similar service environments is highly desirable

Knowledge,

Skills and Abilities

• Demonstrated ability to operate and support audio/visual systems…