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Community Health Human Services/ Social Work Crisis Counselor

Facility Monitor - SC​/Santa Fe Springs TLC

Job in Whittier, Los Angeles County, California, 90607, USA
Listing for: The Salvation Army USA Western Territory
Full Time position
Listed on 2026-06-26
Job specializations:
  • Social Work
    Community Health, Human Services/ Social Work, Crisis Counselor
Salary/Wage Range or Industry Benchmark: 30000 - 45000 USD Yearly USD 30000.00 45000.00 YEAR
Job Description & How to Apply Below
Position: 11-230 - Facility Monitor - SC/Santa Fe Springs TLC

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Facility Monitor at Santa Fe Springs TLC is a supportive service-client aide and "front line" staff member for our homeless residents at our sites. The Whittier Navigation Center is a program for 139 homeless men, women, and couples who are Whittier residents. TLC is a transitional housing and supportive services program for 28 homeless women and their children, and 24 older adult women at our West Wing area.

Functions include providing security for the facility, maintaining daily housekeeping of the facility, enforcing the program rules and regulations, and providing support and encouragement to the residents. The Facility Monitor works and supports the Program Case Managers.

Essential Functions
  • Supports the stated mission of The Salvation Army Transitional Living Center and Whittier Navigation Center in word and deed.
  • Monitors and supervises the entrance and exit of all persons at Santa Fe Springs TLC or the Whittier Navigation Center.
  • Makes timely and continuous rounds of the facility to ensure that residents are safe and protected.
  • Enforces the program rules and regulations.
  • Fulfills basic housekeeping duties and assignments as directed and supports janitorial staff.
  • Provides crisis intervention support as needed.
  • Maintains "whatever it takes" approach, a helpful, friendly and positive attitude toward residents and fellow staff members.
  • Provides support and encouragement to residents. Speaks with clients professionally and with dignity.
  • Ensures that all Facility Monitor paperwork and records are accurate, organized, and up to date.
  • Attends staff meetings and trainings when assigned.
  • Acts accordingly with all emergency policies.
  • Supports the goals and directives of the Program Team.
  • Follows through with all legal obligations (e.g. Child abuse reporting, accident reports, etc.).
  • Documents all resident and facility issues, incidents and/or concerns for Program Team review.
  • Reports all incidents to Program Manager and follows through with instructions.
  • Communicates with Program Manager of any call‑outs, etc. in an appropriate and timely manner.
  • Reviews facility cameras, answers facility phone, screens, makes appropriate referrals and/or takes messages when necessary.
  • Provides orientation of House Rules and program structure to new incoming residents.
  • Must be able to drive in order to run errands, transport meals, etc.
  • Fulfills light kitchen responsibilities like heating and serving meals.
  • Other duties as assigned.
    • Working Conditions

    Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

    Minimum Qualifications
  • High School Graduate or equivalent.
  • 6 Months experience (or equivalent) working with homelessness, positive reinforcement principles, social work, etc.
  • Must obtain and maintain current CPR and First Aid certification.
  • Must receive T.B. testing annually.
  • Ability to communicate effectively, both verbally and in writing, with co‑workers, supervisor, residents, outside vendors, police, other social service providers, etc.
  • Must be able to set limits and maintain professional boundaries at all times.
  • Must maintain a non‑judgmental attitude in working with residents.
  • Must remain calm and follow protocol in all situations.
    • Skills, Knowledge & Abilities
  • Driving Test and clean MVR.
  • If working in vicinity of children a criminal background check is required with certification for Protect the Mission policies and procedures.
    • Notice

    Because of the 24 hour/365 day program operation, the Facility Monitor schedule is subject to change with short notice to ensure full coverage. Vacation and Holiday schedules will be determined and approved by the Program Director or Designee.

    Qualifications Education

    High School or Equivalent (required)

    Equal Opportunity Employer

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

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