Crisis Services Clerk

Position:
Clerk – Crisis Services and Continuity of Care

Location:

Crisis – Wichita Falls, TX 76307

Type:
Full Time

Education Level: High School/GED

Salary Range: $12.90 Hourly

Travel:
None

Shift: 8‑5 M‑F

• Greeting consumers, answering phone calls in a professional manner, directing calls to appropriate staff members or taking messages as necessary.
• Expediting hotline call logs on a daily basis, keeping forms well stocked, maintaining an accurate filing system for immediate information retrieval, running reports for staff members as needed, and taking minutes during staff meetings.
• Maintaining records for Alternative Treatment Recommendations as requested by the Wichita County Court System and ensuring they are delivered to the Mental Health Coordinators office in a timely manner.
• Obtaining purchase orders, maintaining the purchase order book, and purchasing supplies or repairs under the authority of the appropriate program manager.
• Managing data essential to service delivery.
• Implementing trauma‑informed practices, including cultural sensitivity, within the scope of work.

• Graduation from a standard high school or equivalent.
• Working knowledge of fax machine, personal computer, and copier.
• Experience with Windows software, Microsoft Word, and Microsoft Excel is preferred.
• Minimum typing speed of 40 words per minute.
• Must possess a current driver’s license and be insurable under Center insurance.
• Must pass all Center‑mandated trainings, including van‑driving classes.

• Ability to read and proof correspondences, reports, computer printouts, etc.
• Excellent spelling and grammar; ability to write memos, letters, complex reports, and miscellaneous documents.
• Ability to perform addition and subtraction and to count money.
• Ability to complete financial assessments following procedures set out by DSHS.
• Ability to follow verbal instructions, communicate courteously and effectively with co‑workers, consumers and families, agencies, and the public.
• Skilled in the use of personal and network computers, word processing, databases, spreadsheets, and office‑management software (Microsoft Office), Smart Care, and familiarity with CARE.
• Ability to use copy machine, fax machine, computer, and printer; experience with pager, telephone, dictation/transcribing equipment.