Crisis Services Clerk

Position: Crisis Services Clerk (763)
This position will serve as clerical support for Crisis Services and Continuity of Care.

Responsibilities include, but are not limited to:

Duties include but are not limited to: greeting consumers, answering phone calls in a professional manner, directing calls to appropriate staff member or taking messages as necessary. Position is responsible for expediting hotline call logs on a daily basis, keeping forms well stocked, maintaining an accurate filing system for immediate information retrieval, running reports for staff members as needed and taking minutes during staff meetings.

This position maintains records for Alternative Treatment Recommendations as requested by the Wichita County Court System and ensuring they are delivered to the Mental Health Coordinators office in a timely manner. Position is also responsible for obtaining purchase orders, maintaining the purchase order book, and purchasing supplies or repairs under the authority of the appropriate program manager. HFC incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery.

All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position. Reassignment is a condition of employment. This position manages data essential to our service delivery.

Education, Training, and Experience Graduation from standard high school or equivalent. Must possess working knowledge of fax machine, personal computer, and copier.

Experience with Windows software, Microsoft Word, and Microsoft Excel is preferred. Minimum typing speed of 40wpm.

Must have current drivers license and be insurable under Center insurance. Must pass all Center-mandated trainings to include van-driving classes.

Knowledge, Skills, and Abilities Ability to read and proof correspondence, reports, computer printouts, etc.

Excellent spelling and grammar. Ability to write memos, letters, various complex reports, miscellaneous documents.

Ability to perform addition and subtraction. Ability to count money.

Ability to complete financial assessments following procedure set out by DSHS.Ability to relate to verbal instructions, communicate in a courteous and effective fashion with co-workers, consumers and families, agencies and the public.

Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office), Smart Care, familiarity with CARE.Ability to use copy machine, fax machine, computer and printer.

Experience with pager, telephone, dictation/transcribing equipment
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