Crisis Services Clerk

Job Details

Job Location:

Crisis - Wichita Falls, TX 76307
Position Type:
Full Time
Education Level: High School/GED
Salary Range: $12.90 Hourly

Travel Percentage :
None

Job Shift: 8-5 M-F
Job Category:
Admin - Clerical

This position will serve as clerical support for Crisis Services and Continuity of Care.

• greeting consumers, answering phone calls in a professional manner, directing calls to appropriate staff member or taking messages as necessary.
• Position is responsible for expediting hotline call logs on a daily basis, keeping forms well stocked, maintaining an accurate filing system for immediate information retrieval, running reports for staff members as needed and taking minutes during staff meetings.
• This position maintains records for Alternative Treatment Recommendations as requested by the Wichita County Court System and ensuring they are delivered to the Mental Health Coordinators office in a timely manner.
• Position is also responsible for obtaining purchase orders, maintaining the purchase order book, and purchasing supplies or repairs under the authority of the appropriate program manager.
• HFC incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery.
• All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Reassignment is a condition of employment.
• This position manages data essential to our service delivery.

Education, Training, and Experience

• Graduation from standard high school or equivalent.
• Must possess working knowledge of fax machine, personal computer, and copier.
• Experience with Windows software, Microsoft Word, and Microsoft Excel is preferred.
• Minimum typing speed of 40wpm.
• Must have current drivers license and be insurable under Center insurance.
• Must pass all Center-mandated trainings to include van-driving classes.

• Ability to read and proof correspondence, reports, computer printouts, etc.
• Excellent spelling and grammar. Ability to write memos, letters, various complex reports, miscellaneous documents.
• Ability to perform addition and subtraction. Ability to count money.
• Ability to complete financial assessments following procedure set out by DSHS.
• Ability to relate to verbal instructions, communicate in a courteous and effective fashion with co-workers, consumers and families, agencies and the public.
• Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office), Smart Care, familiarity with CARE.
• Ability to use copy machine, fax machine, computer and printer. Experience with pager, telephone, dictation/transcribing equipment