Service Invoicing Coordinator

James Lane Air Conditioning Company, 1601 Martin Luther King Jr Boulevard, Wichita Falls, Texas, United States of America

Posted Monday, February 9, 2026 at 5:00 AM

Job Purpose:

The Service Invoicing Coordinator is responsible for performing a variety of administrative and customer service duties in a well-organized and timely manner. The primary responsibilities of the Service Invoicing Coordinator involve providing departmental support through daily invoicing, managing warranty accounts and claims, communicating information to organization members, and providing high quality customer service.

Primary Duties:

• Daily invoicing of mobile work orders ensuring labor, inventory and accounting codes are accurate.
• Maintain knowledge of each customer account and their billing requirements.
• Manage manufacturer parts warranty and extended labor warranty accounts and process warranty claims.
• Identify and correct any errors before approval and posting of invoices.
• Research and resolve billing errors and questions.
• Provide timely responses to all requests.
• Use sound judgment and decision-making skills to promote organizational goals.
• Answer incoming telephone calls, as needed, in the main phone call queue.
• Provide responses to incoming phone call inquiries and/or direct to the appropriate department.
• Input customer requests for a service call, notating all pertinent information, into company dispatch software.
• Effectively communicate and document pertinent information via company dispatch/accounting software, telephone, instant messaging of various types, and email.
• All other duties, as assigned, for the successful execution and/or completion of various projects related to the operation of the Service Department.
• Organization
• Detail oriented
• Service oriented
• Teamwork
• Strong work ethic

Skills/

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of business English, proper spelling, grammar, punctuation, and excellent arithmetic skills
• Ability to communicate, read, and write clearly in basic English
• Ability to speak Spanish as a second language preferred
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co‐workers at all levels
• Ability to follow instructions in verbal and written format
• Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice, and desire to help when dealing with people
• Ability to analyze situations and adopt appropriate courses of action
• Ability to work in a team environment
• Ability to demonstrate excellence in everything and continually seek improvement in results
• Ability to perform in a professional appearance and manner
• Ability to use good judgment and foresight
• Proficiency in operating business computers and office machines
• Ability to type 50 words per minute
• Knowledge of basic accounting functions and Microsoft Office programs including Word, Excel, Outlook, etc.

Education, Certificates, Licenses, Registrations:

• High School Diploma or equivalent
• 3-4 years of experience in customer service and/or billing/accounting experience
• 2 years college preferred

Working Conditions:

• Workweeks are 5 Days:
  Monday through Friday
• Start Time is 8:00 AM, End Time is 5:00 PM
• 1 hour of Unpaid Time for Lunch is required
• Overtime will be required on an as-needed basis

Key Requirements:

• Authorized to work in the U.S.
  
  - E-Verify System is used to verify employment eligibility
• Subject to Pre-Employment drug and alcohol tests, background investigation and/or credit check

About Us:

James Lane Mechanical, A Fidelity Company, provides a full range of state-of-the-art HVAC/Mechanical services throughout the Wichita Falls and North Texas region. Our commercial clients include those in data & telecom facilities, education, financial, government, healthcare, hospitality, and churches.

A company focused on customer service and ethical business practices, James Lane Mechanical continues to deliver innovative industry technologies and services while staying committed to our mission of serving people with the right solutions.