Program & Intake Specialist - Northwest Campus

Program & Intake Specialist

Are you passionate about helping others and making a difference in your community? The Program & Intake Specialist plays a key role in supporting clients, coordinating resources, processing financial assistance, and ensuring efficient program operations. This position is ideal for a detail-oriented professional who thrives in a fast-paced, service-focused environment.

Top Accountabilities

• Program Operations Support
• Client Relationship & Engagement
• Financial Assistance Processing
• Documentation, Reporting, & Compliance

What will you be doing in your role?

Program Operations Support

• Assist Case Managers with coordination and provide the appropriate resources to meet individual client needs.
• Maintain open lines of communication with Case Managers in efforts to provide the best client service possible.
• Develop and maintain strong positive relationships with clients, partners, vendors, and community organizations to foster trust and collaboration

Client Relationship & Engagement

• Greet clients and answer phone calls to address client needs in a patient, empathetic, professional, and timely manner.
• Be passionate about providing the best service and experience to each client during the intake process by answering questions, assisting client with the application process, and bookings.
• Remain informed about community partners and resources to provide external referrals as needed.
• Maintain current knowledge of practices and issues around poverty and family self-sufficiency.
• Develop and maintain strong positive relationships with clients, partners, vendors, and community organizations to foster trust and collaboration.

Financial Assistance Processing

• Manage the process for transactions by conducting inquiries, managing external providers, and gathering invoices
• Ensure accurate documentation and data entry.
• Assist in managing financial assistance funds, including tracking expenses, managing disbursements, and ensuring cost-effective operations.
• Maintain management of ledgers.

Documentation, Reporting, & Compliance

• Provide administrative support to the Northwest Campus with high attention to detail, organization, and a sense of urgency.
• Possess a high level of professionalism when dealing with confidential/sensitive information.
• Be a team player by assisting and participating in office events, staff training/development, large events, and/or projects.
• Submit monthly and quarterly reports.

Are you the next Program & Intake Specialist?

• Associates Degree with 2 years of experience providing advanced level administrative support, OR a combination of education and experience required.
• Experience with low-income populations is a plus.
• Bilingual skills in Spanish a plus.
• Proactive, thorough and detail oriented.
• Must be willing to use personal vehicle for job purposes.
• Proficiency with Microsoft Office Suite.

Here's the good stuff...

• Full-time, hourly position with a starting rate of $18 per hour. Final offer is determined by relevant experience, work history, education and internal equities.
• Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ d
• Health Savings Account- CCFW contributes $110 per month.
• 100% Company paid Long Term Disability
• 100% Company paid Basic Life and AD&D Insurance
• 16 paid Holidays (including being closed Christmas Eve through New Years Day)
• Tiered PTO Accrual by tenure:
• Vacation Time- 100 hours in your first year.
• Sick Time- 48 hours in your first year.
• 403(b) with employer match from day one- up to 6%
• 3 weeks paid parental/critical illness leave
• Employee Assistance Program
• CCFW Participates in the Public Service Loan Forgiveness program ( PSLF )
• Mentorship Program
• Wellness Program
• Financial Coaching

I'm in! Next steps We want to know more about you! To proceed through our process, we need your...

• Completed Application
• Resume
• Culture Index Survey

Working at Catholic Charities Fort Worth

You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 116-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment.

And we're growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

Due to the volume of responses, only qualified parties will be contacted. No phone calls, please. Catholic Charities Fort Worth is an equal-opportunity employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.