Operations Support, IT​/Tech

Job Description

Perform, organize, and streamline operational tasks to reduce the potential for errors. Provide technical assistance to customers and staff. Monitor for problems, taking immediate action where possible and escalating when required.

• Resolve operational problems within the defined schedules and service level agreements.
• Analyze root causes of operational malfunctions and provide resolutions.
• Handle escalated issues and follow-up on outstanding issues promptly.
• Develop preventive measures and document issue resolution procedures.
• Manage job calendars and flows to ensure timely completion.
• Recommend process improvements to improve operational efficiency and cost-effectiveness.
• Evaluate current operational processes and recommend improvements.
• Monitor system operations and troubleshoot problems.
• Assist in budget preparation and resource allocation for support services.
• Install, support and maintain network and system tools.
• Manage job scheduling tool and monitor repair activities.
• Maintain daily logs of operational issues and maintenance activities.
• Contribute to business meetings and report on issue status.
• Develop support plan to prioritize and resolve multiple issues.
• Address customer issues promptly and accurately.

This job is a hourly position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.

PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.