Service Senior Analyst

Senior Interface Analyst

The Senior Interface Analyst provides application and integration system support and is responsible for collaborating with business, clinical, operational, and technical personnel to identify, analyze, prioritize, develop, test, monitor, and resolve system and interface needs.

This position serves as a technical resource for healthcare application integration, Epic Bridges, Corepoint interface engine support, HL7 messaging, data flow analysis, interface development, interface monitoring, and ongoing maintenance of clinical and business system integrations.

The Senior Interface Analyst will evaluate use cases, workflows, message specifications, error trends, and operational metrics to configure, maintain, troubleshoot, and optimize interfaces and related application workflows. This individual will provide recommendations for interface modifications, system enhancements, integration improvements, or business process changes as appropriate.

This position requires extensive knowledge of operational processes and workflows common in the healthcare setting, strong analytical and troubleshooting skills, and advanced computer and technical skills. The individual must have broad knowledge of application integration, healthcare data exchange, interface engine functionality, EMR data flow, and support of EMR, healthcare, and/or business applications.

High school diploma or equivalent required.

University degree in Healthcare, Computer Science, Management Information Systems, Information Technology, or related subject preferred, but not required. Relevant work experience may be considered as a substitute for degree.

Must be able to communicate effectively in English, both verbally and in writing.

Must obtain and keep current all certifications required to support assigned applications and integration tools.

Epic Bridges certification is required within an established timeframe

Corepoint, HL7, Epic, or other healthcare integration-related training or certification preferred.

Experience in a healthcare, business, operational, technical, systems analysis, or application support setting.

Knowledge and skills necessary to provide comprehensive support for healthcare systems, applications, interfaces, and integration workflows.

Extensive knowledge of healthcare operations, regulatory requirements, and the application of information technology to support and improve healthcare functions.

Strong understanding of healthcare interface concepts, including HL7 message structure, ADT, orders, results, charges, scheduling, documents, and other common clinical and business transaction types.

Experience supporting, troubleshooting, building, or maintaining interfaces using Epic Bridges and an interface engine such as Corepoint.

Knowledge of HL7 standards and message types, including segments, fields, components, trigger events, acknowledgements, message routing, filtering, translation, and error handling.

Ability to analyze interface errors, message failures, data discrepancies, and system-to-system communication issues across multiple applications.

Ability to read and interpret interface specifications, message logs, mapping documentation, error queues, workflow documentation, and technical design documents.

Familiarity with integration protocols and concepts such as TCP/IP, MLLP, SFTP, APIs, web services, file transfers, batch processing, and secure data exchange preferred.

Ability to participate in interface development activities, including requirements gathering, technical analysis, design, build, unit testing, integrated testing, validation, go-live support, and post-live monitoring.

Skilled in communicating positively and effectively with end users, application analysts, interface analysts, vendors, technical teams, management, and customers.

Experience managing projects with proven ability to lead meetings, prioritize work, resolve conflicts, maintain issue lists, document decisions, and manage a project plan to completion.

Demonstrates exceptional ability to research, analyze, and thoroughly understand workflows of end users and technical data flows, and use this knowledge to configure, support, and improve systems and interfaces.

Strong organizational skills with the ability to manage multiple priorities, projects, interfaces, and support issues.

Ability to work independently, use critical thinking, and resolve complex issues with limited guidance.

Demonstrates initiative, creativity, flexibility, and accountability in problem resolution.

Primarily works the day shift tour of duty; may be asked to work additional hours as needed, including weekends.

Will be required to take rotating call to support applications, interfaces, and integration-related issues.

May be expected to lift over twenty-five (25) pounds.

Ability to distinguish between numbers and symbols.

Hand-eye coordination and manual dexterity with substantial movement of…