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Service Desk Team Lead - Ops & Coaching
Job in
Wichita Falls, Wichita County, Texas, 76309, USA
Listed on 2026-07-16
Listing for:
United Regional Health Care System Inc
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
United Regional Health Care System Inc in Wichita Falls, TX is seeking a Service Desk Team Lead to coordinate daily operations, guide staff, and ensure SLA performance. The role serves as the operational bridge between frontline support and Service Desk leadership.
Responsibilities include coaching teammates, monitoring ticket life cycles in Service Now and Five9, enforcing ITIL processes, and driving improvements in incident triage, communications, and documentation within a fast-paced healthcare
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