Administrative Assistant Tuition Fees Team

Opportunity for a motivated student to build strong customer service and administrative skills while supporting fellow students.

You will join the Tuition Fees Income team, who are responsible for billing, payment collection, and advising students on tuition fee matters. Your main focus will be supporting students, answering queries, and helping ensure they receive clear, friendly, and timely information.

This role is ideal for someone who:

• Communicates well
• Wants to gain practical office experience in a supportive environment
• Is willing to learn and develop new skills (no finance experience required)

The successful candidate is expected to work on Mondays and Wednesdays in the office. Please confirm your availability in your application.

You will be supported by the team and gradually trained to help with tasks such as:

• Responding to student enquiries by email and phone
• Monitoring shared inboxes and allocating queries appropriately
• Providing clear, helpful advice to students with questions about tuition fees
• Assisting with sending payment reminder emails

• Organising and updating student fee‑related records
• Assigning and organising Student Tuition Fees Queries
• Processing Interruption of Study and Withdrawal notifications
• Helping maintain smooth administrative workflows within the team

This role will help you develop:

• Strong customer service skills, including handling enquiries and communicating with a wide range of people
• Practical office and administrative experience, valuable for future professional roles
• Confidence using digital tools and university systems, with training and support

We are looking for potential and willingness to learn.

• The successful candidate should demonstrate:
• Friendly, clear, and professional communication skills, adapting your style to different people
• Ability to respond to enquiries and resolve issues, or escalate when needed
• Ability to complete a variety of administrative tasks, including writing clearly and concisely
• Confidence using common IT tools (e.g. Teams, Excel, Word, Outlook)
• Abilityto follow and maintain administrative processes (training provided)
• Ability to work collaboratively and support your team
• Good organisational skills and the ability to manage your workload within agreed timelines
• Previous experience in an office or administrative environment
• Ability to communicate in Welsh

Important information for working through Jobshop:

Please note, this advert may come down early if there are a high volume of applications. If you are interested in this role, we recommend you apply as soon as possible.

All students who undertake work through Jobshop must complete a Right to Work check before starting any paid work or work-related training. We will contact successful candidates regarding this. To f ind out more about Right to Work please contact

Students are eligible to work through Jobshop for 3-months post their end of studies date ( usually noted on their student / proof of enrolment letter), providing all Right to Work documents (such as visas) are still in date. Please o nly apply if you are eligible to work for the entirety of the role .

If you are on an hour s- limited visa, it is your responsibility to ensure you do not exceed the working- hour restriction Monday - Sunday , each week . This is a legal restriction that must be adhered to for work completed both within and outside of Jobshop.