Front Desk Coordinator

Position Purpose

Southwind Oral Surgery is seeking a dynamic and dedicated Front Desk Office Coordinator to join our top-tier Oral Surgery Practice. This is a rare opportunity to become an integral part of our successful team, where exceptional patient care is our primary focus. Our rewarding environment is perfect for high-performing team members looking to make a meaningful impact on patient experiences and practice efficiency.

• Welcoming and checking in patients with a friendly, professional attitude
• Checking out patients and reviewing treatment plans, financial information, and follow-up instructions
• Scheduling appointments and managing provider schedules efficiently
• Coordinating referral management and communication with referring offices
• Verifying insurance benefits and obtaining necessary information prior to appointments
• Preparing and creating patient charts to ensure accurate and organized records
• Answering phones and assisting patients with questions and appointment requests
• Maintaining accurate patient information and documentation
• Supporting day-to-day front office operations in a fast-paced environment
• Collaborating with clinical and administrative team members to ensure excellent patient care

• Strong customer service and communication skills
• Excellent attention to detail and organizational abilities
• Ability to multitask and prioritize in a busy environment
• Positive attitude and team-oriented mindset
• Professional appearance and demeanor
• Experience in a dental or healthcare office is required
• Knowledge of insurance verification and scheduling systems is a plus

• High school diploma or equivalent required
• 1+ years of experience in a medical or dental office required
• Advanced multi-line phone management skills, with the ability to handle a high call volume professionally and efficiently
• Strong appointment-scheduling accuracy, especially when coordinating surgical procedures and managing complex patient workflows
• Excellent verbal and written communication skills, with a professional, patient-focused approach
• Proficiency with computers and practice-management software, and the ability to learn new systems quickly
• Strong organizational skills, including managing referrals, tracking documentation, and maintaining orderly front‑desk processes
• Positive, team-oriented attitude, with the ability to collaborate well and contribute to a supportive work environment
• Ability to work effectively in a fast-paced setting, balancing multiple responsibilities while maintaining accuracy and composure
• Reliability, especially in managing time-sensive tasks and supporting daily clinic operations

• Health Insurance
• Dental and Vision Insurance
• 401(k) Retirement Plan
• Bonus Potential
Continuing Education Opportunities
• Supportive and professional team environment
• Paid Time Off
• Life Insurance