Medical Receptionist

Become a part of our caring community This Variable Staffing Pool (VSP)/as-needed position provides coverage when scheduled receptionists are out of office or when it provides additional front desk support. Center needs may vary work hours, and we do not guarantee shifts. The Medical Receptionist - VSP supports Center Well medical offices by delivering exceptional front-desk service on a flexible, as-needed basis.

You will welcome patients, answer incoming calls, schedule appointments, and assist with a variety of administrative responsibilities to help ensure smooth daily clinic operations. The Medical Receptionist - VSP welcomes patients and offers administrative support within a physician practice or center. This may include the following responsibilities:

• Greet Patients:
  Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments:
  Manage appointment calendars, schedule patient visits, and coordinate with medical staff to increase schedules.
• Patient Records:
  Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments:
  Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication:
  Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management:
  Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support:
  Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.

The supervisor limits decisions to defined parameters around work expectations, quality standards, priorities and timing, and supervises works closely and/or within established policies/practices and guidelines with minimal opportunity for deviation. Use your skills to make an impact Required Qualifications:

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Convey information and maintain a positive, tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Preferred Qualifications:

- Experience with EMR systems Additional Information: This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Interview Format:
Hire Vue: As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Scheduled Weekly Hours 1 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting.

The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$38,000 - $45,800 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being.

Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident. About Us About Center Well Senior Primary Care:
Center Well Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn…