Senior SME & Lead
Job in
Wichita, Sedgwick County, Kansas, 67232, USA
Listed on 2026-02-18
Listing for:
MCI
Full Time
position Listed on 2026-02-18
Job specializations:
-
Business
Job Description & How to Apply Below
A leading business services company is seeking a Subject Matter Expert (SME) to support a team of 30 agents and handle escalated customer inquiries. The ideal candidate will have at least 3 years of operations experience, excellent analytical skills, and a proven ability to navigate complex processes. This role emphasizes collaboration with training and quality teams, ensuring consistency and high standards in customer interactions.
The company offers competitive compensation and a rewarding work environment.
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Position Requirements
10+ Years
work experience
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