Internship - Customer Support

2027 Internship - Customer Support Description Why This Internship

As an intern with Textron, you’ll gain hands‑on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.

Interns will play a vital role in enhancing efficiency and effectiveness through implementing new processes, revising existing programs, and fostering teamwork on collaborative projects. Their key responsibilities will include assisting the coordination of the aftermarket supply chain, providing exceptional customer support regarding warranty inquiries, and cultivating strong relationships with suppliers.

• Manage the integration and implementation of new or revised programs, plans, strategies, or processes within the parts distribution network.

• Support internal and external customers providing timely resolutions. Coordinate regularly with the organization’s stakeholders, including but not limited to:
  Information Technology, Engineering, Corporate Global Logistics Team, Authorized Service Facilities, Regulatory Compliance Team

• Collect and analyze data to improve internal strategy for customer support.

• Customer Warranty Support:
  Provide prompt and satisfactory resolutions to maintain a positive customer experience. Collaborate with other functional areas to address product issues and prevent future warranty occurrences.

• Supplier Relations:
  Build and maintain strong relationships with suppliers to ensure timely delivery of goods and services. Monitor supplier performance and address any issues that may arise.

Pursuing Bachelor’s degree in:

• Business Management

• Supply Chain

• Aircraft Management

• Other related field

• Excellent oral, interpersonal, and written communication skills

• Excellent customer service skills

• Good computer skills

• Self‑motivated, disciplined, and able to work in a team environment to meet department level objectives

• Excellent project management skills

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F‑1 students and J‑1 exchange visitors who will need employment sponsorship.

Summer internships are 40 hours per week typically from late‑May to early‑August lasting 10 weeks.

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

This internship is more than a summer experience — offering mentorship, training, and meaningful, hands‑on work that helps you build confidence, develop new skills, and take real steps toward your career goals.

• Paid, full‑time 10‑week summer internship with a prepaid stipend

• Mentorship, training, and development opportunities

• Real project work and hands‑on experience

• Service time credited toward 401(k) vesting upon full‑time employment

• Alternative work schedules at select locations

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell,…