Shipping​/Receiving Clerk

Position would require the candidate to be a W2 employee of Donatech.
US Citizenship/Permanent Resident Required.

• Assist when required to verify incoming shipments accuracy, identify discrepancies and work with Customer and internal departments to resolve.

• Verify Customer Purchase Order requirements, ensuring these can be performed by the Service Center, resolving these prior to accepting work by monitoring and following up with internal and external Customers.

• Understand Service Contract, Customer requirements and process flow for the creation of Service Notifications in SAP.

• Monitor own output and quality of the work to ensure alignment with organizations standard.

• With moderate supervision demonstrate ability to use tools, systems, procedures and processes required to create SAP service notifications.

• Assist in identifying process constraints to team resolution and implementing improvements for Customer Satisfaction.

• May perform and assist with special projects, as required.

• Demonstrates moderate ability to use SAP reporting tools to create reports to meet customer expectations

• Coordinate holidays, extra hours, shift changes.

• Administration of the different customer portals

• Validate and capture the reported defects.

• Modify orders on SAP system

Qualifications/Experience Needed:

• Typically requires AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

• Must be a U.S. Person/Permanent Resident "Green Card" holder.

• Prior experience in a related environment involving written and oral communication with internal or external customers.

Preferred Qualifications:

• Prior experience using SAP or other ERP system.

• Prior experience using Microsoft Office Suite.