Customer Service​/Sales Representative - Wichita

JOB DESCRIPTION Summary/Objective

The customer service representative is responsible for providing effective customer service, in a timely manner, for all customers by using excellent, in-depth knowledge of company products, placing a strong emphasis on assisting and supporting internal staff and Sales Representatives . The customer service representative position is responsible for processing orders for merchandise received by mail, telephone, fax, e-mail or personally from customers, both internal and external.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns per established department policies and procedures.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
• Keep records of customer interactions, process customer accounts and file documents.
• Prepares invoices and shipping documents.
• Assists with preparation of repair orders.
• Checks shipping orders to ensure they are accurate with regards to quantity shipped. This is done by comparing shipping documents with computer-generated reports.
• Specifies if special labeling is required for shipment and in some instances, supplies to the shipping department.
• Prints shipment documents and forwards to management for review.
• Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
• Works closely with the accounting department to resolve disputed credit items.
• Provides timely feedback to Managers and sales regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.
• Continuously learns about the products, every-changing rules, regulations and technology.
• Customer/Client Focus.
• Detail Oriented.
• Self-Motivated/Self-Starter.
• Problem Solving/Analysis.
• Organizational Skills
• Teamwork Orientation.
• Technical Capacity.

This role has no supervisory responsibilities.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the person in this position is regularly required to talk or hear, exchanging accurate information with all customers regarding product information. Will frequently be required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to remain in a stationary location, 70% of the time, occasionally moving about inside the office to work with a customer on products or accessing filing cabinets, office machinery, etc.

Frequently operates a computer and other office machinery, such as a calculator, copy machine and printer.

This is a full-time position. Days and typical hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., though may be adjusted to accommodate the scope of the job based on customer and management needs.

Minimal travel is expected for this position.

• High school diploma or GED diploma, or three to six months’ related experience and/or training, or equivalent combination of education and experience.

• One (1) year customer service experience with independent sales force.
• Comfortable working with Microsoft Office products and other computer applications

The Company provides equal employment opportunity to each individual, regardless of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant condition. This policy applies to recruitment and

advertising; hiring and job assignment; promotion, demotion and transfer; layoff or termination; rates of pay and benefits; selection for training; and the provision of any other human resources service.