Membership Service Associate

POSITION TITLE:

Membership Service Associate

REPORTS TO:

Membership/Senior Program Director

FLSA CLASSIFICATION:
Non-Exempt

DATE APPROVED:
June 2025

Under the direction of the Membership/Senior Program Director, the Membership Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs and services. This position has a direct impact on overall membership retention and satisfaction.

• Minimum age of 20
• Minimum of one year experience in customer service required
• Experience cash handling preferred
• Must have high school diploma or equivalent
• Must have completed all COE for this position

• Must be able to frequently perform physical activities such as bend, stoop, kneel, twist, reach with hands, sit, stand, walk, move up to 35 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks
• Must demonstrate attention to detail and ability to count and do basic math associated with a cash drawer
• Must communicate effectively, both orally and in writing
• Must possess mental alertness, problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing, chaotic environment
• Must be able to show initiative in the absence of supervision
• Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
• Must always present a neat and professional appearance

• Commitment to the YMCA mission, vision and values
• Must attend New Employee Orientation within 30 days of hire
• Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance with Conditions of Employment
• Understand and abide by all policies and procedures as set forth by the association
• Work a schedule that reflects the needs of the branch, including evenings and weekends