Guest Experience Representative

Guest Experience Representative - INTRUST Bank Arena page is loaded## Guest Experience Representative - INTRUST Bank Arena locations:
Wichita, KStime type:
Part time posted on:
Posted 14 Days Agojob requisition :
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* SUMMARY:

** As a Guest Experience Representative, you play a vital role in delivering amazing experiences through world-class entertainment, one guest at a time. You will be a key player in creating a welcoming, safe, and memorable environment for every guest. In this dynamic position, you will have the opportunity to work across a variety of front-line roles – including ticket scanning, ushering, attendant, and support roles.

Whether you are helping guests find their seats, answering questions, or problem-solving, your goal is to ensure each guest feels welcomed, valued, and supported with a positive and friendly attitude from the moment they arrive until the final encore or buzzer.
** RESPONSIBILITIES:
*** Reports to Manager, Coordinator and Supervisor in appropriate uniform to attend pre-event briefings.
* Welcome guests first with a warm smile, eye contact, and positive, energetic attitude.
* Conduct 5-minute zone check of assigned position, reporting any hazards or items that need attention.
* Have thorough knowledge of venue layout, policies, and event timelines to identify key locations, functions, and answer guest inquiries.
* Anticipate guests needs first and take initiative to offer assistance in all forms.
* Assist with accessibility services and accommodations as requested, including wheelchair escorts.
* Support crowd control efforts by guiding traffic to keep walkways, platforms, and aisles clear.
* Utilize radio to communicate effectively with leadership concerning guest or event needs.
* Report any suspicious activity or safety concerns immediately before, during, or post event.
* Monitor guest behavior and ensure compliance with venue policies and code of conduct.
* Listen and handle guest concerns or complaints promptly and professionally; escalate when necessary.
* Respond to guest questions, feedback, or concerns with empathy and solutions-first mindset.
* Collaborate and refer to your supervisor to resolve seating issues or relocations when applicable.
* Follow all safety standards, company, and department policies and procedures.
* Operate equipment to perform necessary assignments such as ticket scanning devices to verify tickets.
* Be knowledgeable of emergency procedures and assist during evacuations, or incidents as needed.
* Work collaboratively with other team members and departments to deliver a seamless guest experience.
* Act in a professional manner always with guests, clients, team members, and others encountered.
* Provide and deliver exceptional guest experiences to every guest, client, or team member, every time.
* Maintain cleanliness and organization of assigned areas.
* Remain flexible and able to adapt to situations as they occur.
* Regular attendance is an essential job function and must work a combination of all event types.
* Position requires the ability to work at all Legends Global venues in Wichita and Andover.
* Other duties as assigned.
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* QUALIFICATIONS:

*** Must be at least [18+] years old.
* Must be dependable, punctual, and flexible with scheduling and ability to work extended hours and/or irregular hours including nights, weekends, and holidays as needed.
* Ability to stay calm and courteous under pressure in a fast-paced, high-volume environment.
* Positive, friendly, attitude with neat appearance, and smile required.
* Must work well with others.
* Must speak and understand English.
** EDUCATION AND/OR

EXPERIENCE:

*** High School Diploma or GED.
* 1-2 years’ experience in customer service, hospitality, or entertainment venue, preferred.
* Must be able to work independently with little or no supervision.
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* SKILLS AND ABILITIES:

*** Guest first mindset.
* Customer Service Excellence – Ability to engage guests with a friendly, helpful, and professional attitude.
* Interpersonal and communication skills with ability to follow instructions, both verbal and written.
* Maintain proper grooming and dress code standards.
* Apply teamwork by working collaboratively with other…