Parking Attendant

SUMMARY:

As a Parking Attendant, you play a vital role in creating first – and lasting – impressions by delivering amazing experiences through world-class entertainment, one guest at a time. With an emphasis on the guest experience, you will create a welcoming environment and guide guests through the parking process with professionalism and energy. You will manage the flow of vehicles for on-site parking lots, provide assistance with directions, answer questions, and help maintain a safe and organized parking environment.

Your positive attitude and commitment to excellence help set the tone for unforgettable guest experiences.

• Reports to Box Office in appropriate uniform to attend pre-event briefing.
• Coordinates with the uniform attendant to check-out and check-in miscellaneous unform and equipment necessary to perform assigned position.
• Welcome guests first with a smile, eye contact, and positive, energetic attitude.
• Have thorough knowledge of on-site parking lots, and general knowledge of parking lots within the area, providing directions when applicable.
• Direct vehicles to designated parking areas quickly and safely, following venue procedures and parking patterns.
• Provide accurate information about the facility and event timelines.
• Assist guests with special needs or mobility concerns, providing guidance to accessible parking, drop-off zones, and applicable entrances.
• Manage pedestrian safety in and around parking areas during peak arrival and departure times.
• Maintain cleanliness and organization of parking areas, signage and equipment.
• Communicate effectively with team members and leadership, utilizing radio, to coordinate guest needs and traffic updates.
• Anticipate guest needs, resolving parking-related concerns and complaints promptly and professionally.
• Monitor parking lot activity to prevent unauthorized access and ensure guest safety.
• Report any safety hazards, suspicious activity, or maintenance issues immediately.
• Follow all safety standards, company and department policies and procedures.
• Operate handheld devices to verify pre-paid permits, take cashless payments for general admission permits, and/or ADA parking spaces.
• Accurate, honest reporting for assignment of parking spaces, charging appropriately for each.
• Act in a professional manner always with guests, clients, team members, and others encountered.
• Provide and deliver exceptional guest experiences to every guest, client, team member, every time.
• Remain flexible and able to adapt to situations as they occur.
• Regular attendance is an essential job function.
• Position requires the ability to work at all Legends Global venues in Wichita and Andover.
• Other duties as assigned.

• Guest first mindset.
• Ability to stay calm and courteous under pressure in a fast-paced, high-volume environment.
• Meet the physical demands of the job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing and moderate to loud noises.
• Work effectively under pressure and/or stringent schedule to produce accurate results.
• Positive, friendly, attitude with neat appearance, and smile required.
• Must work well with others.
• Must speak and understand English.
• Ability to pass a credit/background check.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED.
• Experience in customer service, hospitality, or parking operations preferred.
• Valid driver’s license preferred.
• Must be able to work independently with little or no supervision.

• Customer Service Excellence – Ability to engage guests with a friendly, helpful, and professional attitude.
• Interpersonal and communication skills with ability to follow instructions, both verbal and written.
• Maintain proper grooming and dress code standards.
• Apply teamwork by working collaboratively with other team…