XTelephone Sales Representative

Location:

Wichita, KS

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a passion for helping others and driving results? We’re seeking Sales Representatives to support a variety of outbound and inbound sales programs for leading commercial clients. In this role, you’ll deliver tailored product and service solutions that enhance customer satisfaction and fuel client success.

Whether you're experienced or just starting out, our industry-leading training will equip you with the tools to thrive in a fast-paced, rewarding environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Engage with customers via inbound and outbound calls with professionalism and enthusiasm.
• Understand customer needs and recommend appropriate products or services.
• Upsell and cross-sell to existing customers to maximize value.
• Research and resolve customer issues using internal systems and team collaboration.
• Accurately document customer interactions and manage account details.
• Follow scripts, policies, and compliance procedures.
• Handle sensitive information with confidentiality and care.
• Escalate complex issues to the appropriate support teams.
• Stay current with program updates through training and team meetings.
• Maintain excellent attendance and punctuality.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office and Windows OS.
• Dependable, punctual, and self‑motivated.
• Strong problem‑solving and conflict resolution skills.
• Customer‑focused with empathy and patience.
• Ability to multitask and adapt in a fast‑paced environment.
• Team‑oriented with excellent interpersonal skills.

• 1+ year experience in customer service, sales, technical support, or administrative roles.
• Experience in a contact center or government‑related work environment.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Par…