Customer Service Representative

When you join the Verus Aerospace team, you are more than a number - you are a valued part of our company family. Superior craftsmanship, employee pride and a shared commitment to continuous improvement are the foundation of our success. We have a strong reputation for professionalism and quality in the aerospace industry. Our company is committed to excellence and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success.

We seek team members who are passionate, adaptable, driven to achieve quality results, focused on continuous improvement, self-motivated and problem solvers.

Position Summary

Responds to customer's inquiries or complaints regarding company's products or services. Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to company policies. Coordinates information to promote sales and resolve problems. Informs customers of procedures or resolution of problem. Follows up to ensure customer satisfaction. Makes periodic calls to existing customers to determine satisfaction with the company, products or services.

May sell company products by either inbound or outbound telephone calls. Maintains database records of customer and product information and prepare reports. Position requires a thorough knowledge of company policies, procedures, products and services.

Essential Duties and Responsibilities

• Know and follow general company and corporate policies and procedures.
• Know, understand, and follow department policies and procedures.
  Receives, reviews, and loads customer orders into our ERP system
  Report to work on time, follow instructions from supervisor or management, interact well co-workers, understand and follow work rules and procedures.
• Other various duties as needed or as assigned.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High school diploma or general education degree (GED) preferred

Knowledge,

Skills and Abilities

:

Computer Skills

• To perform this job successfully, an individual should possess basic computer proficiency and functional knowledge with applications and activities including (but not limited to):
  • Basic computer navigation and utilization skills.

Language Skills

• Ability to read and write the English language.
• Basic reading skills.
• Must be able to follow directions.

Other Skills

• Ability to perform work accurately and thoroughly.
• Ability to use thinking and reading to solve a problem.

Physical and Environmental Demands

Manufacturing environment may be exposed to noise levels, dust, grime and heat. Must wear appropriate personal protective equipment.

Equal Employment Opportunity
Verus Aerospace is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, gender, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

A notice describing Federal equal employment law is available here.

Reasonable Accommodations
Verus Aerospace is committed to offering reasonable accommodations to qualified job applicants with disabilities. If you need assistance or an accommodation due to a disability, please  to contact us and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Transparency In Coverage (TIC) information
This is a link that will take you to Anthem's website for access to Verus' Machine-Readable Files per the Consolidated Appropriations Act, 2021 Transparency in…