Assistant General Manager

WHO WE ARE

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We are committed to providing Team Members with exceptional employee experiences, learning opportunities, and career progression.

The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations across the United States. We leverage cutting‑edge technology, deliver legendary customer service, and provide best‑in‑class practices to our clients continuously. Our expertise spans hospitality, healthcare, events, municipalities, office, retail, and universities.

• Supports the General Manager and oversees day‑to‑day operations.
• Schedules team members, ensures appropriate staffing, and responds to customer/client inquiries.
• Monitors parking location operations, ensuring they are professional, responsive, and meet contractual obligations.
• Promotes client relationship development through outstanding communication.
• Oversees daily activities of parking garages to maximize scheduling and real‑time utilization of Team Members.
• Assists in onboarding, offboarding, and performance management of Team Members.
• Ensures operational guidelines, security, cash control, and customer service procedures are implemented and adhered to.
• Recommends and implements plans or programs to improve safety and other aspects of operations.
• Assists in training team members in customer service, safety, and inclusion.
• Prepares and conducts operational audits.
• Ensures systems are operational 24hours a day, 7 days a week.
• Sets and maintains a positive and professional example for the workforce.
• Relocates, operates, and manages parking equipment (cones, barricades, signs, etc.) as required.
• Handles and safeguards cash during select events as required.
• Performs other duties as assigned.

• Knowledge of financial reporting and budget responsibility.
• Strong MS Office skills.
• Ability to lead workforce teams of both professional and front‑line employees.
• Excellent organizational, problem‑solving, and time‑management skills.
• Exceptional verbal and written communication skills.
• Ability to remain driven to deliver high‑quality support and customer service.
• Time‑management and prioritization skills.

• High school diploma or GED.
• 5+ years of management or supervisory experience in customer service.

• 18 days of Recharging Your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement leave
• Medical, Dental, Vision plans
• Flexible and health spending accounts
• Short‑term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k)
• Opportunity to work with a genuinely awesome team.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.