Call Center Customer Service Representative

Location

Wichita, KS

Customer Service Representative to deliver exceptional support to our clients.

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service delivery.

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.
• Previous customer service experience is preferred.
• Authorized to work in the United States.
• Willing to submit up to a Level II background and/or security investigation with a fingerprint.
• Willing to submit to drug screening; results must be satisfactory.

• Paid Time Off and paid holidays.
• Health benefits after 60 days of employment.
• Retirement savings program.
• Disability insurance.
• Life insurance options.
• Supplemental insurance.
• Paid training and career growth opportunities.
• Casual dress code.

Employee will be largely sedentary, sit/stand for long periods, use a computer and telephone headset, and may need to move objects up to 40 pounds.

MCI is an equal opportunity employer and does not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.