Customer Service Rep Lead - 2nd Shift

DSV
- Global transport and logistics

Location:

USA
- Wichita, 3298 S. Turnpike Drive, Bldg 1-338G

Division:
Solutions | Job Posting

Title:

Customer Service Rep Lead - 2nd Shift

$23.07 an hour with 0.75 cent shift differential for 2nd shift

Monday-Friday 1pm-9:30pm

As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include assisting customers with their inquiries, resolving issues efficiently, and coordinating with warehouse teams to meet customer needs efficiently while upholding the company's standards of customer satisfaction.

• Respond to Customer Inquiries:
  Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner.
• Resolving Issues:
  Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings.
• Inventory Management:
  Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed.
• Safety Compliance:
  Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
• Process Knowledge:
  Develop a good understanding of the warehouses processes and inventory in order to provide accurate feedback to customer inquiries.
• Customer Communication:
  Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution.
• Delivery:
  Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution.
• Warehouse Communication:
  Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.