Customer Account Rep | X10 Shift

POSITION OVERVIEW

Location:

Wichita, KS

We are a fast‑growing, tech‑enabled business services company specializing in Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across multiple industries. Our contact centers use advanced technologies to enhance customer journeys and drive scalability.

We are hiring Customer Account Representatives to support inside sales programs for major brands in retail, telecommunications, and software. This full‑time role involves connecting with business and residential customers by phone, resolving service concerns, retaining accounts, and upselling new products and services.

• Make outbound sales calls and respond to inbound inquiries from interested prospects.
• Follow up with leads and existing customers to drive engagement and retention.
• Listen actively to customer needs and provide tailored product recommendations.
• Resolve service‑related concerns using internal systems and cross‑functional collaboration.
• Accurately document customer interactions and manage account updates.
• Follow client‑specific scripts, policies, and compliance procedures.
• Handle sensitive information with confidentiality and professionalism.
• Escalate complex issues to the appropriate support teams.
• Deliver first‑call resolution through effective communication and problem‑solving.
• Stay current with program updates through training and team meetings.
• Maintain consistent attendance and punctuality.

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with Windows operating systems.
• Highly reliable and punctual.
• Strong problem‑solving, negotiation, and conflict resolution skills.
• Customer‑focused with empathy, patience, and responsiveness.
• Ability to multitask, self‑manage, and adapt in a fast‑paced environment.
• Team‑oriented with strong interpersonal skills.

• Preferred: 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center.
• Preferred:
  Experience in state or federal work environments.

• Must be authorized to work in the United States.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; offers are contingent on investigative results.
• Must be willing to submit to drug screening; offers are contingent on results.

Starting compensation is based on experience. We offer competitive benefits and incentives that grow with you.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
• Retirement Savings:
  Available savings programs.
• Disability Insurance:
  Short‑term coverage available.
• Life Insurance:
  Options to safeguard loved ones.
• Supplemental Insurance:
  Accident and critical illness coverage.
• Career Growth:
  Internal promotion focus.
• Paid Training:
  Earn while you learn new skills.
• Engaging Work Environment:
  Team‑oriented culture fostering collaboration.
• Casual Dress Code:
  Comfortable work attire.

This professional office role requires a largely sedentary routine with frequent use of a computer and phone headset. Duties include operating office equipment, moving objects up to 40 pounds, and working in a stable environment.

Consistent with the Americans with Disabilities Act, we provide reasonable accommodations when requested by qualified applicants unless causing undue hardship. Contact Human Resources for accommodation requests.

MCI maintains a work environment free from discrimination and harassing. All employment is based solely on merit and qualifications. MCI does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other protected characteristic.