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Customer Service Rep HelpDesk/Support Office Administrator/ Coordinator Bilingual

Office​/Administration - Customer Service Support Lv

Job in Wichita, Sedgwick County, Kansas, 67232, USA
Listing for: TechDigital Group
Full Time position
Listed on 2026-07-04
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Office Administrator/ Coordinator, Bilingual
Salary/Wage Range or Industry Benchmark: 30000 - 50000 USD Yearly USD 30000.00 50000.00 YEAR
Job Description & How to Apply Below
Position: Office/Administration - Customer Service Support Lv1
Job Title:

Customer Service Support

Schedule: Monday through Friday 7:00 AM-4:00 PM CST plus weekend work Saturday-Sunday 10:00 AM-1:00 PM CST. They will get every third weekend off with some flexibility.

The Customer Service Support 1 – Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

  • Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
  • Assist in updating internal stakeholders on order status and any issues.
  • Support the generation of order related documents as outlined in established processes.
  • Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
  • Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
  • Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
  • Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned.
    • Minimum Qualifications
    • High school diploma, secondary education level or equivalent.
    • Two years of related work experience.
    Preferred Qualifications

    Must complete background check only.

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