Workplace Experience Ambassador

Workplace Ambassador

The Workplace Experience Ambassador delivers exceptional daily client experiences through proactive communication, enhanced engagement, and personalized service. This client‑facing role combines a passion for hospitality, strong interpersonal abilities, and enthusiasm for creating workplace environments.

• Serve as the primary point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to training centers and meeting services.
• Execute experience and ambassador services in accordance with service level agreements, standard processes, professional brand image, and applicable local laws.
• Conduct routine walkthroughs of the campus, including training centers, meeting rooms, and food service locations.
• Provide assessments of workplace experience services to ensure compliance with service level agreements, policies, regulations, and performance metrics.
• Assist the experience services team in supporting after‑hours events on an as‑needed basis.
• Support data collection, analysis, and reporting to align with client goals and objectives.
• Achieve and exceed performance, team, and client goals and objectives.
• Collaborate with key account and client stakeholders to organize, host, and operationalize engagement events within the assigned client location.
• Provide backup support to the workplace experience team during lunch breaks and PTO requests.
• Work collaboratively within the account team to deliver experience services across all business lines.
• Assist with third‑party vendor relationships and service partners to maximize service delivery.
• Assist with early training room and conference center group arrivals as needed.
• Identify potential risks and appropriate escalation to prevent privacy breaches, security incidents, or disruptions to client operations.
• Engage in continuous improvement by leveraging business intelligence, adopting best practices, new tools, and process re‑engineering.
• Assist with client events to ensure flawless delivery.
• Serve as training center event concierge and manage conference room bookings, resolving scheduling conflicts.
• Provide administrative and operational excellence for soft services.
• Perform additional job duties as requested.

• Bachelor’s degree or equivalent.
• 1–3 years of relevant experience in hospitality, facility or property management, operations, and/or knowledge of commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Highly collaborative with strong interpersonal skills and a track record of excellent customer service.
• Ability to work independently with strong prioritization and time‑management skills.
• Ability to work with diverse teams, lead or follow, and be respectful, cooperative, and accountable.
• Excellent verbal and written communication skills.
• Excellent organizational skills and process management.
• Adaptability to new devices, technology, and applications.
• Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, One Note, Outlook).

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.

On‑site – Wichita, KS

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities.