Customer Experience & Order Coordination Specialist
Job in
Wichita, Sedgwick County, Kansas, 67232, USA
Listed on 2026-07-10
Listing for:
Castle Metals
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, CRM System, Customer Service Rep
Job Description & How to Apply Below
A. M. Castle & Co. is seeking a Customer Experience Representative in Wichita, KS to coordinate with Inside Sales, Regional Sales Managers, and Operations. You will handle non-sales customer interactions, track orders, and manage credit/returns to ensure high customer satisfaction.
The role emphasizes prompt responses to inquiries, accurate data handling in ERP/CRM, and collaboration across departments. Compensation is $22–$24/hour plus incentive eligibility.
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