Customer Service Representative

Customer Service Representative

R.D. Henry & Co. is seeking a Customer Service Representative for a full-time, permanent position that directly impacts customer satisfaction and business success.

• Manage and support a portfolio of customer accounts.
• Process and track orders and warranties, as needed.
• Respond to customer inquiries with timely, effective solutions.
• Proactively communicate with assigned customers through the order confirmation process.
• Document all daily activity in the CRM database to track calls and emails to customers.
• Manage all outsourced products for assigned customers.
• Process credit memos and audit orders to ensure accuracy.
• Communicate with factory representatives in a clear and professional manner.
• Complete, scan, and file necessary paperwork.

• 1-2 years of Customer Service experience.
• Results-oriented while maintaining strong attention to detail.
• Strong communication skills (verbal, written, listening).
• Excellent organizational skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to multitask and problem-solve in a fast-paced environment.
• Strong interpersonal and relationship-building skills.
• Job Qualification and
  
  Education:
  
  Knowledge and experience within the cabinet industry considered an asset.
• Work‑related skill, knowledge, and experience are required.
• Demonstrated skills in organization, planning, prioritization, and time management.

• Competitive pay: $20.00 - $25.00 per hour (DOE).
• Supportive, team-oriented culture.
• Opportunities for career growth and development.
• Comprehensive benefits package including 401(k), health, dental, and vision insurance.
• Paid time off.

Work Location:

In person.

Shift: First.

Equal Opportunity Employer

We are an equal‑employment‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.