Order Management Coordinator - Manufacturing

Order Management Coordinator

The Order Management Coordinator is part of the Customer Service Group and has ownership of assigned customer accounts. Responsible for managing customer orders from start to delivery.

Essential Functions of the role:

• Enter and maintain customer orders via ERP/ EDI/ email with attention to delivery timelines
• Communicate with internal production, supply chain, and shipping departments to provide proactive updates on order delays or changes
• Reliable to work scheduled days and hours (1st shift, M-F, 7:30am - 4:30pm)

Skills & Knowledge

Required:

• Solid working knowledge of ERP (i.e,, SAP) and/or EDI systems
• Strong Microsoft Office skills, including Excel, PowerPoint, Outlook and Word
• Ability to multi-task and prioritize and manage time effectively with minimal oversight
• Strong attention to detail
• Ability to follow instructions and meet deadlines

Education & Experience

Required:

• High school diploma or GED equivalent
• Prior experience working with an ERP system (i.e., SAP)
• Experience using customer portals
• Experience working in a professional office environment

Education & Experience Preferred:

• Prior experience in customer service working with businesses
• Experience using a recent version of SAP