Customer Service Support Lv

Customer Service Support I – Order Management

Russell Tobin's client, a global food and agricultural company, is hiring Customer Service Support in Wichita, KS.

Location:

Wichita, KS

Shift: Saturday - Wednesday, 8:00 AM - 5:00 PM (1-hour lunch break)

Pay rate: 19.41/hr.

Job Summary

We are seeking a Customer Service Support I professional to assist with daily order management and customer support activities. This role focuses on processing customer orders, maintaining accurate order information, coordinating with internal teams, and supporting a smooth order fulfillment process to deliver an excellent customer experience.

Key Responsibilities

• Support order intake, confirmation, processing, and fulfillment activities.
• Assist in identifying and resolving routine order management issues by collaborating with internal teams.
• Update internal stakeholders on order status and communicate any issues as needed.
• Generate and maintain order-related documentation according to established procedures.
• Resolve routine administrative and clerical issues related to order processing.
• Verify customer orders by confirming credit, contracts, pricing, inventory availability, and transportation alignment.
• Provide order status updates, invoice information, and contract balance details to customer-facing representatives.
• Handle moderately complex administrative, technical, or customer support tasks under general supervision.
• Escalate more complex issues to the appropriate team members.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma, GED, or equivalent.
• At least 2 years of related customer service, order management, administrative, or clerical experience.

Preferred Qualifications

• Experience supporting order processing or customer service operations.
• Strong organizational and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and order management systems is a plus.
• Strong attention to detail and problem-solving abilities.

What We're Looking For

• Excellent customer service mindset.
• Strong organizational and time management skills.
• Ability to work effectively both independently and within a team.
• Reliable, detail-oriented, and adaptable to changing priorities.

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.