Passenger Service Agent - Part time

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people.

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

11:00‑12:00 and 14:30‑15:00

• Assist passengers with check‑ins, verification, gate information, baggage claims and other passenger issues in the airport, keeping a positive attitude while offering assistance.
• Host self‑service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check‑in, lobby, gate, baggage).
• Make announcements, check baggage, and assign seats in the gate area.

You will have a responsibility and duty while at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. Regular testing is conducted to enforce the Substance Misuse Policy.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer‑based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, with excellent communication skills.
• Must have a positive, can‑do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check‑in areas.

• Must be at least 18 years of age.
• Must pass a pre‑employment drug screen.
• Must be able to read, write and speak English proficiently.
• Must be comfortable lifting/moving up to 70 lbs of cargo and baggage.
• Must be able to stand for long periods of time at the ticket counter and gate check‑in areas.
• Must pass FBI background check and obtain US Customs seal.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Prior customer service experience strongly preferred.
• Intermediate computer skills required.

• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions, and request clarification when needed.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.

• Advancement opportunities.
• Medical, dental, vision.
• 401 K, STD, LTD, and more.
• Paid training.
• Paid parking.
• Uniform provided.
• $15.00 /hour.

Menzies Aviation is a committed equal‑opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented and everyone feels valued and can reach their full potential.