Service Technician

Overview

A growing LED digital sign manufacturing software company is seeking a service technician to perform hardware and software service, training, and support for our customers, dealers, and staff. The ideal candidate should have a well‑rounded understanding of computer hardware, software, and customer service management, be driven, well organized, and self‑motivated to stay on task and meet deadlines without supervision. The role emphasizes building strong customer and team relationships through prompt and reliable service and encourages flexibility and creative problem‑solving.

• Utilize problem‑solving skills to resolve service cases, automate processes, and continually improve efficiency, prioritizing based on urgency and impact.
• Communicate comprehensive service information to end‑user customers, dealers, distributors, and staff via phone, email, automated reports, and dashboards; provide step‑by‑step updates from initial case submission to completion, closeout, and follow‑up surveys.
• Collaborate with the service team to share and communicate information pertinent to service cases and customer relationship management.
• Configure new sign installations, ensuring hardware and software function as intended.
• Assist sign shops with installation support, offering education on the process, hardware setup assistance, and answering frequently asked questions.
• Update and manage service and case information in the Salesforce CRM system to maintain efficient response and organization of service cases.
• Track and report the line of custody for all service parts, including shipping, return of faulty components, testing of returned components, and management of service dispositions.
• Travel periodically; at least 75% of the time will be spent on direct service cases both onsite and remotely.

• 1+ years’ experience in direct end‑user product customer service.
• 1+ years’ experience with a CRM software.
• Excellent communication and organizational skills.
• Experience with Microsoft Office Suite.
• Computer hardware and software experience, including computer component and software configuration, installation, and service.

• 3+ years’ experience in the restaurant and hospitality industry.
• 3+ years’ experience in the technology sector.

Interested candidates should submit resumes to