Client Relationship Coordinator

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Full Time Wichita, KS Wichita, KS, US

Salary Range: $20.00 To $21.00 Hourly

Location: Wichita, KS (Onsite)
Job Type: Full-Time, W‑2
Pay: $20 - $21/hour Depending on Experience

Pro Home is seeking a Client Relationship Coordinator to serve as the primary point of contact for homeowners, builders, and subcontractors throughout the warranty process. This is a customer-focused, detail-driven role with clear performance expectations and growth opportunities.

• Serve as the main contact for assigned homeowners, builders, and subcontractors
• Manage warranty claims from intake through resolution
• Respond to inquiries within established timelines
• Schedule approved claims and coordinate subcontractors
• Document and track all activity accurately in company systems
• Maintain performance metrics related to response time, follow-up, and quality
• Communicate professionally, confidently, and empathetically

• Strong customer service and communication skills
• Residential warranty experience (warranty representative/coordinator, construction customer service rep)
• Excellent organization, follow-through, and time management
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable using CRM systems and standard office tools
• Team-oriented with a high level of professionalism and accountability
• High school diploma required (Bachelor’s degree preferred)

• Competitive hourly pay
• Structured training and clear expectations
• Performance-based development and advancement opportunities
• Benefits, PTO and Sick Time
• Opportunity to work a hybrid schedule following a successful 90-120 onboarding (with Department Head's approval).

Only candidates selected for an interview will be contacted.