Customer Service Coordinator

Responsibilities

• Communicate effectively with customers, contractors and architects through various channels.
• Respond promptly to customer inquiries, acknowledge and resolve customer complaints, communicate and coordinate with colleagues as needed.
• Coordination of Orders, Quotes, Samples, and Detail Requests
  • Order entry into JD Edwards (JDE) database.
  • Order completion/preparation of orders for Scheduling.
  • Entry or approval of physical samples / literature.
  • Entry or approval of detail requests to Drafting.
  • Quoting for reps or customers.
• Offer solutions for problems with product or processes and initiate preventative and corrective actions.
• Maintain accurate detail of job history in the ERP system and Sales folders.
• Provide special pricing for reps as needed.
• Perform other duties as needed.

• Ability to communicate professionally and effectively both orally and in writing.
• A passion for helping others and a positive, solution-oriented attitude.
• Ability to develop and maintain strong relationships with clients and team members.
• Ability to maintain composure during difficult conversations.
• Ability to multi-task and prioritize tasks in accordance with business needs.
• Technical aptitude and ability to effectively utilize Microsoft suite programs and an ERP system and runreports.

• 2 or more years of experience in a customer service role utilizing an online ordering platform and providing technical support.
• Experience troubleshooting technical problems and providing solutions.
• Experience utilizing MS Suite, Crystal Reports, and ERP software.
• Experience working with or in architectural, construction, or engineering firms or similar is preferred.

• High school diploma or equivalent is required.
• Post-secondary technical education preferred.

• Physical
  - This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Equal Opportunity Employer
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