Call Center Representative

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Dental insurance

Wichita, KS (Hybrid/Remote)

Monday–Friday, 8:00 AM–5:00 PM

Full-Time

The Hearing Operations Call Center Representative at Parmele Disability Advocates supports clients who are awaiting scheduling of their disability hearing with the Social Security Administration. This position reports directly to a designated Team Lead and the Legal Assistant Manager.

• Answering inbound calls from clients and making outbound calls to clients
• Greeting and assisting clients and prospective clients who visit their local office
• Interacting with other staff members, clients, the Social Security Administration, and third parties
• Accurately documenting interactions in Parmele’s case management software
• Using case management software to generate pre‑created documents for submission to the Social Security Administration
• Performing various other duties to meet the needs of our clients and the company

• Attentiveness – high level of attention to detail, ability to spot errors, and highly attentive to client needs
• Efficiency – complete tasks efficiently while understanding purpose and importance of each task
• Customer Service – continuous focus on the client in all interactions
• Coachability – eager to learn and appreciate constructive feedback and coaching
• Technical Proficiency – comfortable with various software platforms including Microsoft Word and Outlook, ready to learn new technology
• Relational – work as part of a larger team aimed at winning disability benefits for clients
• Change Management – flexible and can quickly adapt to change and cross‑train multiple areas
• Problem Solver – make independent decisions within policy guidelines to solve problems

• Answering inbound calls from clients and placing outbound calls
• Researching the status of clients’ claims and providing status updates
• Documenting every client interaction through Parmele’s case management software
• Using pre‑created documents in case management software to send documents to client and/or the Social Security Administration
• Mailing, faxing, and/or emailing documents and information to clients, the Social Security Administration, and third parties
• Receiving, reviewing, and processing inbound mail for assigned office as required

Experience in the legal field and knowledge of the Social Security Disability process are not required for a candidate entering the Call Center Representative role. The company will teach you what you need to know.