Customer Support Specialist

Russell Tobin's client is hiring a Customer Service Support in Wichita, KS

Employment Type: Contract

Pay rate: $18-$19/hr

Responsibilities:

• Support order management activities including order intake, confirmation, processing, and fulfillment.
• Assist in identifying order management process issues and work with internal teams to resolve them.
• Update internal stakeholders on order status, delays, and related issues.
• Generate and maintain order-related documentation according to established procedures.
• Resolve routine administrative and clerical issues related to order processing.
• Verify customer orders by confirming credit status, contracts, pricing, inventory availability, and transportation alignment.
• Provide customer-facing representatives with accurate information regarding order status, invoices, and contract balances.
• Handle moderately complex administrative, technical, and customer support tasks while escalating more complex issues when necessary.
• Maintain accurate records and ensure compliance with company procedures.
• Perform other duties as assigned.

Requirements:

• High school diploma or equivalent.
• Minimum of 2 years of customer service, order management, administrative support, or related experience.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Strong problem-solving skills and ability to follow established procedures.

Preferred

Qualification:

• Experience supporting order management, customer enabling, supply chain, or logistics operations.
• Experience working with ERP, CRM, or order management systems.
• Ability to collaborate effectively with cross-functional teams.
• Experience handling customer inquiries related to orders, invoices, pricing, or fulfillment.

Pride Global and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Pride Global and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride Global and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.