Customer Service Associate

Corpay is currently looking to hire a Customer Service Associate within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will work in a fast-paced environment and be someone who truly enjoys helping clients to help drive client success. You will report directly to the Direct Accounts Manager.

As a Customer Service Associate, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS.
• Formal, hands-on training.

The responsibilities of the role will include:

• Efficiently and professionally handling customer calls and emails from clients and CLC hotel partners
• Managing customer issues using best-in-class courtesy, tact, and diplomacy as well as applying active listening and empathy skills
• Relating to each individual’s customers’ needs, accurately answering questions, identifying problems, and presenting solutions
• Creating client value by consulting with clients to introduce program features and services to match client lodging program needs
• Researching client disputes and ensure timely resolution
• Redirecting customers to appropriate departments and teams when appropriate
• Reviewing outstanding balance accounts and contacting clients weekly as part of the team’s collection efforts
• Performing additional customer service duties as required
  
  Qualifications & Skills
  • Ability to multi-task by handling high call volume and email traffic
  • A team player with the confidence and passion to help our customers
  • Strong problem-solving and decision-making skills
  • Excellent active listening skills and ability to develop rapport on the phone
  • Excellent verbal and written communication skills
  • Strong organizational and attention to detail
  • Knowledge of basic accounting concepts
  • Proficient in Microsoft Excel and basic computer functions
  • Medical, Dental & Vision benefits available the 1 st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes