Wichita Cable Sales Representative

POSITION OVERVIEW

CABLE SALES REPRESENTATIVE (FULL-TIME)

We are hiring sales agents to support a national cable service provider. This role requires strong customer engagement, a positive and persuasive personality, and a drive to succeed. A competitive base wage, sales commissions and contest incentives are offered.

Essential duties of the role include:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information and coordinate with other departments as needed.
• Follow processes of the Client program and perform all tasks in a professional manner.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in the appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to answer customer questions accurately.
• Comply with requirements regarding confidential and personal information.
• Appropriately and effectively escalate customer issues to management.
• Ensure first‑call resolution through problem solving and effective call handling.
• Attend meetings, training sessions, and review all new training material to stay current.
• Adhere to all attendance and work schedule requirements.

Required

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data entry utilizing a computer.
• Ability to read and speak English fluently.
• Home wired, high‑speed internet connection (≥20
  
  Mbps).
• Excellent organizational, written, and oral communication skills.
• Typing speed of ≥20 words per minute.
• Ability to work scheduled shifts during hours of operation, including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and the ability to learn new systems.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer service oriented: empathetic, responsive, patient, and conscientious.
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Can thrive in a fast‑paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Preferred (Not Required)

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact‑center environment.
• State or Federal work experience.

We offer competitive compensation and a comprehensive benefits package.

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full‑time employees eligible for medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
• Retirement Savings: Retirement savings programs where available.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Life insurance options.
• Supplemental Insurance: Accident and critical illness coverage.
• Career Growth: Internal promotion focus and advancement opportunities.
• Paid Training: Earn a paycheck while learning new skills.
• Work Environment: Team‑oriented culture with engaging activities.
• Casual Dress Code: Comfortable dress while working.

The position requires prolonged sedentary work in an office environment using a computer and telephone headset. Employee may need to sit or stand for long periods, operate office equipment, and occasionally move or lift objects up to 40 pounds.

All locations:

• Must be authorized to work in the country where the job is based.

Subject to program and location:

• Must be willing to submit to a Level II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Consistent with the ADA, MCI provides reasonable accommodations upon request, unless undue hardship would be caused. Contact Human Resources for accommodation inquiries.

At MCI, diversity, equality, and a discrimination‑free workplace are core values. All employment decisions are made based on merit and qualifications. MCI considers qualified applicants with criminal histories in compliance with local and federal requirements and does not tolerate discrimination or harassment in any form.