Wichita Cable Sales Representative (Full-Time

POSITION OVERVIEW

CABLE SALES REPRESENTATIVE (FULL-TIME)

We are hiring sales agents to support a national cable service provider. This role requires strong customer engagement, a positive and persuasive personality, and a drive to succeed. A competitive base wage, sales commissions and contest incentives are offered.

Essential duties of the role include:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information and coordinate with other departments as needed.
• Follow processes of the Client program and perform all tasks in a professional manner.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in the appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to answer customer questions accurately.
• Comply with requirements regarding confidential and personal information.
• Appropriately and effectively escalate customer issues to management.
• Ensure first‑call resolution through problem solving and effective call handling.
• Attend meetings, training sessions, and review all new training material to stay current.
• Adhere to all attendance and work schedule requirements.

Required

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data entry utilizing a computer.
• Ability to read and speak English fluently.
• Home wired, high‑speed internet connection (≥20
  
  Mbps).
• Excellent organizational, written, and oral communication skills.
• Typing speed of ≥20 words per minute.
• Ability to work scheduled shifts during hours of operation, including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and the ability to learn new systems.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer service oriented: empathetic, responsive, patient, and conscientious.
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Can thrive in a fast‑paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Preferred (Not Required)

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact‑center environment.
• State or Federal work experience.

We offer competitive compensation and a comprehensive benefits package.

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full‑time employees eligible for medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
• Retirement Savings: Retirement savings programs where available.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Life insurance options.
• Supplemental Insurance: Accident and critical illness coverage.
• Career Growth: Internal promotion focus and advancement opportunities.
• Paid Training: Earn a paycheck while learning new skills.
• Work Environment: Team‑oriented culture with engaging activities.
• Casual Dress Code: Comfortable dress while working.

The position requires prolonged sedentary work in an office environment using a computer and telephone headset. Employee may need to sit or stand for long periods, operate office equipment, and…