Customer Experience Representative

• Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication
• Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements
• Work with peers, other departments, and leadership to find appropriate solutions to problems
• Perform assigned job-related duties as required, including any special projects

• High school diploma or equivalent
• College or continuing education courses in communications and/or medical related fields (preferred)
• Two years of navigating multiple computer systems
• Two years of customer service experience

Demonstrates strong customer service skills with the ability to resolve inquiries and complaints effectively while adhering to company and regulatory requirements. Proficient in navigating multiple computer systems to support communication and problem-solving efforts.

• Customer Service Experience
• Problem Resolution
• Communication Skills
• Computer System Navigation
• Regulatory Compliance

• Interpersonal Skills
• Written Communication
• Verbal Communication

• High School Diploma

• Customer Inquiries
• Complaints Resolution
• Special Projects
• Collaboration
• Timely Response