US Community & Retail Specialist

Role: US Community & Retail Specialist

Reports into:
Community Management Lead

Contract Type:
Full Time, working 7.5 hours per day, 5 days per week, including alternate weekends, with varying shift patterns between 8:00 and 22:00 EST.

Location:

Remote - Miami, USA. Expected to work on-site once every 2 weeks

Nothing is clearer to us than the belief that every woman should include strength training in her life to enhance both physical and mental well-being. It's about building strong bodies and even stronger minds, asserting their right to take up space in the gym, and allowing the spotlight to shine bright on their progress.

To us, strength training represents a determined, goal-oriented mindset and an unwavering work ethic. We don't wait for success; we create it through hard work and determination. When faced with challenges, we don't back down; instead, we break through barriers, recognising that true progress lies on the other side.

These are the pillars that form the foundation of Oner Active. We consistently challenge ourselves to create innovative and impactful products, so that you can perform better. With our range of products and innovative approach, we provide a wide variety of colours to ensure that all skin tones genuinely radiate in Oner.

We are on a mission to unite and empower women to be the strongest version of themselves through strength training. We want to inspire women to take centre stage in the gym by promoting strength training, which underpins all movement and sport, as a healthy foundation in life.

We are looking for a passionate, customer-focused US Community & Retail Specialist to help grow and nurture our US community while supporting the launch and ongoing success of our retail experience.

This role sits at the heart of our Community Management team, acting as the bridge between our online community and retail operations. You'll engage directly with customers across our social channels, helping to build positive brand sentiment, strengthen customer relationships and ensure every interaction reflects the Oner Active brand.

Working closely with the Community Management Lead in the UK, you'll play an important role in shaping the US community, gathering customer insight and supporting the evolution of our community strategy as we continue to grow.

As the US Community & Retail Specialist, you will be responsible for managing day-to-day community engagement across our US social channels, responding to customer enquiries and fostering meaningful conversations that strengthen loyalty and advocacy.

Alongside community management, you'll support our retail presence by acting as the link between online customer conversations and the in-store experience. You'll monitor customer sentiment, identify emerging trends, provide real-time feedback to retail teams and ensure key community insights are shared back into the business.

You'll also become a trusted source of product knowledge through ongoing product training, helping educate customers and confidently guide purchasing decisions.

• Manage and grow the US community across social media channels, ensuring engagement aligns with the global community strategy.
• Deliver exceptional community engagement through authentic, personalised conversations that strengthen customer loyalty and brand advocacy.
• Act as the first point of contact for public community enquiries, providing accurate product guidance and escalating complex customer issues to the Customer Experience team where appropriate.
• Support the US retail experience by responding to store-related enquiries, launches, events and community activity during store opening hours.
• Monitor community conversations, emerging trends and customer sentiment, proactively identifying opportunities and escalating potential risks where needed.
• Share regular insight and reporting on customer feedback, product sentiment and community trends with the Community Management Lead to help shape future community and brand initiatives.
• Work closely with Retail, Customer Experience, Partnerships and Marketing teams to ensure a consistent…