Telephone Sales Representative (Full-Time

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you persuasive, positive, and ready to take your career to the next level? We’re hiring
Sales Representatives to support a variety of outbound campaigns for some of the world’s most recognizable brands.

Whether you’re just starting out or looking to grow, our
industry‑leading training program will equip you with the tools and support you need to succeed. If you’re a confident communicator who enjoys helping customers and closing sales, this is your opportunity to thrive.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

Key Responsibilities:

• Make and receive calls in a professional, courteous manner
• Use training and tools to confidently answer questions and recommend solutions
• Understand customer needs and resolve issues effectively
• Research and collaborate with internal departments to resolve inquiries
• Accurately manage customer accounts and document interactions
• Follow scripts, policies, and procedures to ensure compliance
• Protect customer privacy and handle sensitive data responsibly
• Escalate complex issues when needed
• Stay current with training, system updates, and program changes
• Meet attendance and scheduling expectations

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to type 20+ words per minute
• Basic knowledge of Microsoft Office and Windows OS
• Dependable and punctual with a strong work ethic
• Skilled in problem‑solving and conflict resolution
• Customer‑first mindset: empathetic, patient, and responsive
• Ability to multitask and self‑manage in a fast‑paced environment
• Team player with excellent interpersonal skills

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance…