Professional Services Specialist

• • Serve as the primary point of contact for Interim Leaders throughout their assignment lifecycle.
• • Conduct regular check-ins and monthly live conversations to ensure successful engagement outcomes.
• • Build trusted relationships and provide ongoing consultation, support, and guidance.
• • Identify potential engagement concerns early and proactively facilitate solutions before escalation becomes necessary.
• • Lead orientation and onboarding processes, educating Interim Leaders on AMN Healthcare policies, processes, systems, and expectations.
• • Prepare Interim Leaders for their first day and support a seamless transition into client organizations.
• • Ensure all placement, assignment, and engagement details are accurately documented within internal systems.
• • Manage assignment-related administrative functions, including expense report review and approvals.
• • Manage assignment-related issues from initial inquiry through resolution.
• • Navigate challenging conversations and provide professional support during sensitive situations.
• • Partner with internal stakeholders to resolve concerns efficiently while maintaining a positive experience for Interim Leaders and clients.
• • Maintain a solutions-oriented approach focused on timely case resolution and service excellence.
• • Identify referral opportunities and generate qualified leads for the sales team.
• • Leverage relationships with Interim Leaders to expand business opportunities and support organizational growth.
• • Collaborate cross-functionally with recruiters, sales representatives, and operations teams to enhance service delivery and market success.

• Associate's degree and 2+ years of professional experience; or High School Diploma/GED and 4+ years of professional experience.
• Customer success, account management, client services, healthcare staffing, recruiting support, or consultative customer service experience.
• Experience managing a portfolio of clients, candidates, or customer relationships.
• Experience resolving complex customer issues and delivering exceptional service.
• Experience working with CRM systems and maintaining detailed documentation.
• Prior experience supporting healthcare professionals, physicians, or interim leaders is a plus.

Demonstrates expertise in client relationship management, ensuring successful engagement outcomes through effective communication and problem resolution. Proficient in onboarding processes and maintaining detailed documentation within CRM systems to support healthcare staffing operations.

• Client Relationship Management
• Customer Success Experience
• Healthcare Staffing Knowledge
• CRM System Proficiency
• Problem Resolution Skills

• Documentation Management
• Onboarding Processes
• Engagement Outcome Analysis
• Expense Report Management
• Customer Issue Resolution

• Relationship Building
• Consultative Support
• Solutions-Oriented Approach
• Effective Communication
• Cross-Functional Collaboration

• Healthcare Staffing
• Interim Leaders
• Client Services
• Recruiting Support
• Consultative Customer Service

• CRM Systems