Wichita Collections Representative (Full-Time

COLLECTIONS REPRESENTATIVE (FULL-TIME)

Location:

Wichita, KS

Join our team and grow with us! We need account receivable specialists to respectfully recover past due consumer accounts. As a recovery professional you will complete our two-week professional recovery agent training, then work to resolve open accounts with customers. You will use negotiation methodologies, maintain trustful customer relationships, and ensure timely payments toward recovery goals.

• Utilize various contact technology and recovery strategies to locate right parties.
• Understand the customer's situation and identify the best means of payment plan.
• Negotiate payment terms with empathy, tact, and professionalism.
• Make outbound and receive inbound calls.
• Follow all required scripts, policies, and procedures.
• Respond effectively to common challenges during collection calls while discussing means of resolving open accounts.
• Meet monthly goals and perform other assigned duties.
• Attend meetings and training, review all new training material to stay up-to-date on program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity prevail.
• Excellent interpersonal skills and ability to build relationships with your team and customers.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Starting compensation is based on experience, and we offer a variety of benefits and incentives.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits:
  
  Comprehensive medical, dental, and vision coverage after 60 days of employment (with MEC options after 30 days).
• Retirement Savings:
  Retirement savings programs where available.
• Disability Insurance:
  Short‑term disability coverage.
• Life Insurance:
  Life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Significant advancement opportunities.
• Paid Training:
  Earn a paycheck while learning new skills.
• Fun, Engaging Work Environment:
  Team‑oriented culture that fosters collaboration.
• Casual Dress Code:
  Be comfortable while you work.

This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move around the office, reach in any direction, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI is committed to providing reasonable accommodations to qualified applicants or employees with a disability unless such accommodations would cause undue hardship.

MCI embraces diversity and remains committed to a work environment free from discrimination. All aspects of employment are based solely on merit and qualifications. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with applicable laws.